In accordance with NDIS Practice Standards and the NDIS Code of Conduct, we have an in-house complaints management and resolution system, an in-house incident management system and fulfil worker screening requirements.

In addition, Focused on Care have a Governance & Compliance Group dedicated to overseeing our quality assurance and continuous improvement activities.

We maintain a robust training program for our staff to ensure they are up-to-date with the latest NDIS guidelines and best practices. Our commitment to transparency and accountability is evident through regular reporting to our clients and stakeholders. We welcome any feedback you may have as it helps us enhance our services and ensures that we consistently meet the highest standards of care.

Do you have feedback for us?

Please don't hesitate to let us know how we can be even better.